Refund Policy
Last updated: January 5, 2026
Aqua Soft Solutions values customer satisfaction and stands behind the quality of our products and services. This Refund Policy explains how refunds are handled on a per order basis.
Per Order Basis Refund Policy
All refunds are reviewed and handled on a per order basis. This means each order is evaluated individually based on the specific product or service purchased, the circumstances of the request, and whether the order meets eligibility requirements outlined below.
Submitting multiple orders does not guarantee identical refund outcomes, as each order is reviewed separately.
Eligibility for Refunds
Refund eligibility may depend on one or more of the following factors:
Type of product or service purchased
Whether the product has been installed, used, or customized
Time elapsed since purchase
Reason for the refund request
Certain products, services, or custom installations may be non-refundable once work has begun or the product has been installed.
Non-Refundable Items & Services
Unless otherwise stated in writing:
Installed products or completed services
Custom-ordered or special-order items
Labor, installation fees, and service calls
Promotional or discounted purchases
are non-refundable.
Refund Request Process
To request a refund, please contact us with your order details:
Full name
Order number
Date of purchase
Reason for the refund request
Refund requests must be submitted within a reasonable timeframe after purchase and before installation or service completion, when applicable.
Refund Approval
If approved, refunds will be issued to the original method of payment. Processing times may vary depending on the payment provider and financial institution.
Approval of a refund for one order does not guarantee approval for future or past orders.
Cancellations
Orders or services canceled before processing or installation may be eligible for a refund, minus any administrative, processing, or scheduling fees already incurred.
Contact Information
For questions regarding refunds or to submit a request, please contact:
Aqua Soft Solutions
Attn: Jay Thompson
245 Myerwood Dr.
Danville, IN 46122
317-250-5112
Jay@aquasoftsolution.com